We’ve had numerous people email us about the confusion of the confirmation email. In our confirmation email, we have verbiage that includes when the show will be aired, a 'test your system, a calendar reminder and a joining link. Since this is the same email that is sent out for on-demand versions, we also include verbiage about viewing the on-demand version afterwards.
The challenge is that we don’t have time to change the confirmation emails for on-demand versions of each of our many webcasts.
The solution would be to have 2 confirmation emails. One that goes out BEFORE the on-demand version of a webcast is rendered, and then one that would go out AFTER the webcast becomes available on-demand.
Would love to see this put into the pipeline!